In this case study we will pay attention to a major problem. The problem with the current cleaners was ongoing in the residential block, worse by the fact that the contracted hours for weekly cleaning were frankly enough the job to be completed to expected standards. This presented a challenge and the Property Management was convinced that the provider has to be replaced. Constant monitoring from the managements found:

For those reasons a calculated move was necessary and after productive discussion with the client, CCL Cleaners preferred option was to change the day the weekly contracted hours to cleaning on a daily basis and to increase the number of cleaners.

When a new contract starts, both client and cleaning supplier outline terms and conditions under which the service will be delivered and maintained. There are many examples of poor cleaning services but these few are the most common in when cleaning residential blocks or similar premises:

When the move was implemented and the resulting weekly upkeep of the building delivered remarkable improvements, not only in higher levels of cleanliness but in generating enormous respect from building occupants for the upgraded appearance of their block premises. Aa an additional benefits was that the weekly presence of a fluently spoken uniformed cleaner made a great impact on the nuisance visitors, who were put off dropping litter by seeing the cleaning specialists more often at work. But this came at price, and this was a hard work since CCL Cleaners started their contract obligations.

To find more on how we deal with sanitisation and disinfection during COVID-19, read more her: Cleaning in Residential Blocks and Communal Dwellings Outside Home

Dust , litter, cobwebs other rubbish has now been totally eliminated from the block and the building appear noticeably brighter and cleaner. The residents contacted the property management company and have reported that they are delighted with the changes that have been implemented – they have made a genuine difference to the environment they live in. They are also blinded by CCL Cleaners ability to make such an impact, while maintaining the cost of cleaning services within the block at the same level as before, this is what we called professional management and supervision.

Cleaning cost  and prices are major issue for many leaseholders who employ cleaners to maintain their communal areas clean and tidy. The current economic climate has escalated the difficulty in collecting service charges from property owners and, increasingly, owners and tenants are scrutinising all block expenditure. And rightly so: why should residents have to pay for cleaning services to remove rubbish, empty cans and cigarette butts that have been left by visitors or passers-by?

CCL Cleaners is well aware of occupiers’ problems. The company aims always to take a professional approach to problems arising; resolving issues promptly   using a safe system of work and method statements approach and recognising that it is vital not to impact unnecessarily on clients’ affordability or their budgets. 

Cooperation with the property management company is vital during the length of the cleaning contract. In many ways prompt response on arising issues or problems will help to minimize any risks of damage to the residential block and upkeeping the state of cleanliness in normal circumstances. When to report issues to your property manager: