It is a privilege to provide a service in a form of a high-growth medium sized cleaning company in London. As a steadily growing business ourselves we appreciate some of the advantages that come with being small, particularly when our most direct competitors are traditional bigger cleaning service providers. I want to Just point out that around 7% of businesses in the UK are high growth small enterprises, creating at least 50% of new jobs; here are the pros and cons of being a small business.

Flexible and quick to change

A small-scale business has superior control over delivering service and interaction with clients than a larger cleaners organisation. As a small enterprise we have the obvious supremacy of being able to alter plans or program swiftly than greater competitors. A service can be brought to market more promptly when you have only handful of people involved in its organising and delivering. A massive cleaning company must involve many people and processes in service development, slowing the process and giving you an advantage. A small business will typically be in a position to check complaints and correct any issues more quickly than a large business. This is fantastic for crisis management and minimising risk, as well as for adapting your service according to client’s feedback.

Unique connection to the customer

A small-scale business has superior control over delivering service and interaction with clients than a larger cleaners organisation. As a small enterprise we have the obvious supremacy of being able to alter plans or program swiftly than greater competitors. A service can be brought to market more promptly when you have only handful of people involved in its organising and delivering. A massive cleaning company must involve many people and processes in service development, slowing the process and giving you an advantage. A small business will typically be in a position to check complaints and correct any issues more quickly than a large business. This is fantastic for crisis management and minimising risk, as well as for adapting your service according to client’s feedback.

  • Way bigger companies are unorganised and lacking any common sense for the upcoming clean. Read this: Absolutely disastrous! For the last few visits cleaner arrived without a key and so was unable to get into the property. I would try find another company

  • It is absolutely shocking to charge a client without providing a service. Read this: Another client says that he had to cancel because of an emergency and there was no way of contacting the company, on top of that he had to pay a cancellation fee, despite stating in their website that they can reschedule, at the end customer was charged full payment

  • Cleaning operatives starting to slow down with their work as they know that nobody checking on them because bigger companies cannot organise supervising. Read this: Quality deteriorated substantially over time. Operatives don’t follow any instructions left on their app/website and do not seem to be vetted for quality either due to the enormous variability. WoW these sums everything up.

Our standpoint.

By its nature a small cleaning company is enormously lean. There are fewer employees in a small organisation and also fewer levels of operations management. With fewer cleaners, a smaller company has less need to lay off people in hard times and can keep the business operating more efficiently. Having fewer levels of management makes decision times much quicker, allowing for flexibility and adaptability that a larger company does not have. Your lean structure means that every cleaner can be much closer to the specific business or client, allowing for both an understanding of how your company conduct its business and grow customer satisfaction.